The terms for using Ateliva.

Who you are contracting with

Ateliva is operated by Swepth Oy, Business ID 3619574-3, registered in Finland. In these terms "we" is Swepth Oy and "you" is the organisation that creates a workspace.

What these terms cover

The website at ateliva.com and the Ateliva service at app.ateliva.com. Creating a workspace means accepting them. The privacy policy and the data processing terms form part of them.

Accounts and workspaces

A person has an account. An organisation has a workspace. One account can belong to several workspaces, and leaving a workspace does not close the account.

The person who creates a workspace is its owner and is the customer for it. Keep your password to yourself; anything done with your account is treated as done by you.

One plan

There is one Ateliva plan and everything is in it: metrics, results, process analytics, targets, rankings, competitions, work sessions, manager views, CSV import and export, the audit history, the public API and the HubSpot, Pipedrive and Zapier integrations. There is no cheaper tier missing features and no add-on to buy.

The trial

• fourteen days, with everything switched on
• no payment card is asked for
• one trial per organisation
• you choose monthly or annual billing when you start it, and can change your mind during the trial

If a payment method has been added by the end, the subscription simply carries on and the first invoice is for the accounts the workspace has then. If none has been added, nothing is charged and nothing is deleted: the workspace pauses, everything recorded in it stays, the owner can still reach Billing, and adding a card starts the subscription again.

Prices

Prices exclude VAT and any other tax that applies. Annual is the same product paid once a year, and works out at two months less than paying monthly.

We will not change these prices for an existing subscription without telling the owner by email at least 30 days before the change takes effect, and you can cancel before it does.

What counts as an active account

An active account is a person who can sign in to the workspace. Their role makes no difference: an owner, an admin, a manager and a member each count once.

These do not count:

• a person whose results are tracked but who has never been given a login
• an invitation that has been sent and not accepted
• an account that has been deactivated or removed

The count is taken from the workspace itself, whenever it is needed. There is no separate number to keep in step.

Payment

Payment is taken by Stripe. We do not see or hold your card. Invoices, receipts, the payment method and cancellation all live in Stripe's own pages, which the owner reaches from Billing.

Adding and removing accounts

Adding. The count changes at once and Stripe invoices the new account for the part of the period it will actually be used, immediately.

Removing. The count changes at once. There is no refund and no credit for the rest of the period, and the next renewal is simply smaller. We say this plainly because it is the part people are usually not told.

Neither costs anything during the trial.

If a payment fails

Stripe will try again on its own schedule and the owner sees a warning in Billing. For seven days nothing else changes: the workspace works exactly as it did.

If it is still unpaid after seven days, the workspace stops taking on new work — no new results, no new people, no new invitations. Everything already recorded stays readable, exportable and correctable, the owner keeps Billing, and a successful payment lifts it immediately. Nothing is deleted at any point.

Cancelling

Cancel from Billing at any time. The subscription runs to the end of the period already paid for, and then stops. There is no refund for the remainder of a period.

After it stops, the workspace's data stays. New work is restricted, the owner can still reach Billing and exports, and subscribing again brings everything back as it was. If you want the data gone, ask us and we will delete it.

Your data

What your team records in Ateliva is yours. We do not sell it, we do not use it to train anything, and we do not use it for our own purposes beyond running the service for you.

You can export results and history to CSV whenever you like, including after cancelling. What we do with personal data is in the privacy policy, and the terms under which we process it for you are on the data processing page.

Integrations and the API

Connecting HubSpot, Pipedrive or Zapier is your decision and uses your own account with that vendor, under your agreement with them. Ateliva asks for the smallest read permission the vendor offers and never writes to your CRM. Disconnecting stops it at once; results already recorded stay, because by then they are your results and not the connection's.

The public API is included. It is rate limited, and a key can be revoked from Settings at any moment, which stops it immediately.

Using the service properly

Do not:

• break the law with it, or use it to hold data you have no right to hold
• try to reach another organisation's workspace
• probe, overload or work around the rate limits and security controls
• resell access to it

We may suspend a workspace that does any of these, and we will say why.

Availability

We work to keep Ateliva running and we do not promise a percentage. There is no service level agreement here, because we are not yet in a position to stand behind one, and a number we could not honour would be worth less than saying so.

Maintenance that we expect to interrupt anything will be announced by email to workspace owners beforehand.

No warranty

Ateliva is provided as it is. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose. The numbers it shows are the numbers your team and your systems put into it.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Finnish law.

Otherwise, our total liability for any claim is limited to what you paid us in the twelve months before it arose, and we are not liable for lost profit, lost revenue or indirect loss.

Changes

We may change the service and these terms. A change that materially affects a paying customer will be emailed to workspace owners at least 30 days before it takes effect, and you may cancel before then. Smaller changes appear here with a new date.

Governing law

Finnish law, with the courts of Finland having jurisdiction. If you are a consumer rather than an organisation, the mandatory law of the country you live in still applies to you.